Question 1

What does a freight forwarder actually do?

Accepted Answer

We organize and coordinate your transport from door to door without operating the trucks or ships ourselves. We buy each link - pickup, main carriage, customs, final delivery - from specialist providers and sell you one integrated service with a single point of contact and one clear price.

Question 2

What types of freight do you handle?

Accepted Answer

Our core strengths are ocean freight (FCL and LCL, especially through Constanța) and road freight between Romania and the rest of Europe. We also arrange air and rail freight on request, and we coordinate customs, cargo insurance and warehousing through trusted partners.

Question 3

How can I follow my shipment?

Accepted Answer

Every shipment gets a unique reference and a status you can follow. We keep you updated proactively at the key milestones - departure, transshipment, arrival and delivery - rather than leaving you to chase for news.

Question 4

Do you handle international shipping and customs?

Accepted Answer

Yes. We organize international freight on the routes we know best and coordinate customs clearance through licensed customs brokers, so your declarations, duties and documentation are handled correctly.

Question 5

How do I get a quote?

Accepted Answer

Use our online quote form or email us at contact@transfactor-logistics.com. Tell us the route, the cargo and your Incoterm, and we'll send a clear, all-in quote within one business day.

Question 6

How is your pricing structured?

Accepted Answer

You get one total price per shipment, agreed up front - not a base rate followed by surcharges discovered along the way. If anything about your shipment changes the cost, we tell you before it happens.

Question 7

Who do you work best with?

Accepted Answer

Stable small and mid-sized importers and exporters - typically moving around 1–20 containers or 1–10 trucks a month. Large enough for a real working relationship, and important enough to get our full attention on every file.

Question 8

What is bonded warehousing?

Accepted Answer

A bonded warehouse is a customs-supervised facility where imported goods can be stored without paying import duties or VAT. Duties become payable only when the goods are released into free circulation, and goods that are re-exported never incur domestic duties. We arrange this through partner facilities.

Question 9

What documents do I need for customs clearance?

Accepted Answer

Typically a commercial invoice, packing list, bill of lading or air waybill, and a customs declaration. Depending on the goods you may also need a certificate of origin or specific permits. We collect and check these with you and coordinate the declaration through a licensed broker.

Question 10

What is fiscal customs representation?

Accepted Answer

It lets you defer VAT on non-EU imports. Instead of paying VAT at the border, it's reported on your periodic VAT return where it can be deducted - neutralizing the cash impact and freeing up working capital.

Question 11

Do I need cargo insurance?

Accepted Answer

Carrier liability is capped by international conventions and is usually far below the real value of your goods. Cargo insurance covers the full commercial value against loss, damage and theft. We can arrange suitable cover alongside your shipment.

Question 12

What are Incoterms and why do they matter?

Accepted Answer

Incoterms are internationally recognized rules that define who is responsible for transport, insurance and customs, and at what point risk passes from seller to buyer. The Incoterm you agree decides who pays for the main carriage - and therefore who hires us. Choosing the right one shapes your costs and risk on every shipment.

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